PROGRAMS & PROJECTS

Development programs

Programs for prevention

Other

Associate institutions and individuals


LAST PHOTO GALLERY



Open days - Healthy City 2013

FOLLOW US ON FACEBOOK


Annual report 2013



SOKNO - QUALITY ASSURANCE SYSTEM





SOKNO is based on PQASSO (Practical Quality Assurance System for Small Organisations)  quality assurance system of the British Association of Charities Evaluation Services (CES), commonly used quality assurance system in the non-profit sector in the UK.

The system is designed for small and medium-sized non-profit organizations or project teams in larger organizations. The system can be used by organizations from different fields - social welfare, environmental protection, health care, or those engaged in advocacy and research.

An organization that wants to fulfill its mission with high quality must provide customers with good service, while at the same time demonstrate expertise, transparency and good and rational management of resources to the donors.

Healthy City was engaged in the implementation of Quality Assurance System SOKNO on the invitation of SMART 2008. Consultant in the process of achieving the level of quality of all SOKNO areas is Milan Bijelic.

The quality assurance system allows us to recognize and respond to the needs of our beneficiaries, to help us to be able to provide an adequate service in accordance with the standards, keeping at it written clues.

The system is implemented through self-assessment and allows internal assessment of the management and the services we provide, and helps us in carrying out the necessary improvements.

We expressed interest for mentor support in implementing SOKNO within the project of SMART "Quality - way towards sustainability of civil society".

In the year 2012 association Healthy City with the help of mentors processed areas Planning for Quality, Cash Management and Monitoring and Evaluation.

INFORMATION

Healthy city,
Vukovarska 65, Split
Croatia

phone:
+385 21 540 630
fax:
+385 21 540 631  
email:
ured@zdravigrad.hr

Working hours:
monday-friday  08:00h-16:00h